Contact & FAQ

FAQ

1. Order Processing Time

Once you place an order with FlagNation USA, our dedicated team works diligently to process and manufacture your products. This entire process typically takes between 5 to 20 business days. We strive to deliver your order promptly without compromising the superior quality of our merchandise.

2. Shipping Costs

We are pleased to offer free shipping worldwide on all orders, with no minimum purchase requirement. Regardless of your location, you can enjoy our products delivered to your doorstep at no additional cost.

3. Incomplete Orders

If your order contains multiple items, please be aware that they might be shipped separately based on stock availability and the locations of our warehouses. Rest assured, all packages will arrive shortly to complete your order.

4. Tracking Your Order

Each order is assigned a unique tracking number, allowing you to monitor its progress through our tracking system. Please note that it may take 5 to 7 business days for the carrier to update the tracking information. Once your package is handed over to the shipping company, they take full responsibility for its delivery.

5. Issues with Delivery

In the unlikely event that your order encounters any issues such as delays, loss, damage, or destruction during transit, FlagNation USA is here to assist you. Customer satisfaction is our highest priority, and we do not shift responsibility to the carrier. Instead, we take full accountability and will promptly dispatch a replacement parcel at no extra cost to you. Should you experience any problems, please contact us via email at contact@flagnationusa.com, and our team will work diligently to resolve the issue to your satisfaction.

6. Modifying Your Order

If you need to make changes to your order, such as updating your shipping address or altering the items purchased, please reach out to us as soon as possible. Modifications are possible provided that your order has not yet entered the processing stage. Contact us at contact@flagnationusa.com to request changes.

7. Order Cancellation

You have the option to cancel your order at any time before it enters the processing phase. If your order is already being prepared, a cancellation fee of 40% of the total purchase price will apply. To cancel your order, please contact our support team promptly at contact@flagnationusa.com, and we will assist you with the cancellation process.

8. Securing Your Information

Your security is paramount to us. Our website utilizes HTTPS, indicating that all data transmitted between your browser and our server is encrypted using Secure Socket Layer (SSL) technology. This ensures that your personal and financial information is protected against unauthorized access, hackers, and identity theft. You can identify our secure connection by the padlock symbol displayed in your browser's address bar.

9. Additional Information

  • Multiple Warehouses: To provide efficient service and reduce delivery times, FlagNation USA operates multiple warehouses located in Europe, North America, and Asia. This strategic placement allows us to manage inventory effectively and ensure faster shipping to various regions.

  • Shipping Insurance: For added peace of mind, especially for orders exceeding $75, we recommend using a trackable shipping service or purchasing shipping insurance. While we take every precaution to ensure safe delivery, these options provide additional security for your valuable items.

Contact Us

If you have any questions or need assistance regarding our Shipping Policy, please do not hesitate to reach out to us at:

📧 Email: contact@flagnationusa.com