Privacy Policy

1. Information We Collect

Personal Information:
When you make a purchase from our store, we collect personal information that you provide to us as part of the buying and selling process. This includes your:

  • Name
  • Address
  • Email Address

Automatic Data Collection:
When you browse our store, we automatically receive your computer’s Internet Protocol (IP) address. This information helps us understand your browser and operating system, enhancing your browsing experience.

Email Marketing (If Applicable):
With your permission, we may send you emails about our store, new products, and other updates. You can opt out of these communications at any time.

2. Consent

How We Obtain Your Consent:
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, you implicitly consent to our collection and use of your information for that specific purpose only.

If we request your personal information for a secondary reason, such as marketing, we will either:

  • Ask for your explicit consent, or
  • Provide you with an opportunity to decline.

Withdrawing Your Consent:
If you decide to withdraw your consent after opting in, you can do so at any time by contacting us at contact@flagnationusa.com. This will stop us from contacting you, and we will cease the collection, use, or disclosure of your information as requested.

3. Disclosure of Your Information

We may disclose your personal information under the following circumstances:

  • Legal Requirements: If required by law, regulation, or legal process.
  • Terms of Service Violation: If you violate our Terms of Service, we may disclose your information to enforce our policies.

4. Shopify

Hosting and Platform:
Our store is hosted by Shopify Inc.. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Data Storage:
Your data is stored through Shopify’s data storage, databases, and general Shopify application. They store your data on secure servers behind firewalls.

Payment Processing:

  • Direct Payment Gateways: If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).
  • Data Retention: Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After completion, your purchase transaction information is deleted.
  • Compliance: All direct payment gateways adhere to PCI-DSS standards managed by the PCI Security Standards Council, a collaborative effort of brands like Visa, Mastercard, American Express, and Discover. These requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you may also want to read Shopify’s Terms of Service or Privacy Statement.

5. Third-Party Services

Data Sharing with Third-Party Providers:
Generally, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Payment Gateways and Transaction Processors:
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. We recommend that you read their privacy policies to understand how your personal information will be handled by these providers.

Jurisdictional Considerations:
Please be aware that certain providers may be located in or have facilities in different jurisdictions than either you or us. For example, if you are located in Canada and your transaction is processed by a payment gateway in the United States, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Exiting Our Store:
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

6. Links to Other Sites

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

7. Security of Your Information

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

Encryption:
If you provide us with your credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

Data Security Standards:
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards to safeguard your information.

8. Cookies

We use cookies to enhance your browsing experience. Below is a list of cookies we use, allowing you to choose whether to opt out:

  • _session_id: Unique token, session-based. Allows Shopify to store information about your session (referrer, landing page, etc.).
  • _shopify_visit: No data held, persistent for 30 minutes from the last visit. Used by our website provider’s internal stats tracker to record the number of visits.
  • _shopify_uniq: No data held, expires at midnight (relative to the visitor) of the next day. Counts the number of visits to a store by a single customer.
  • cart: Unique token, persistent for 2 weeks. Stores information about the contents of your cart.
  • _secure_session_id: Unique token, session-based.
  • storefront_digest: Unique token, indefinite. If the shop has a password, this is used to determine if the current visitor has access.

9. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

10. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Business Transfers:
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

11. Questions and Contact Information

If you would like to:

  • Access, correct, amend, or delete any personal information we have about you,
  • Register a complaint, or
  • Simply want more information,

Contact our Privacy Compliance Officer at:
📧 contact@flagnationusa.com