Return & Refunds

Duration:
Our return policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, we regret that we cannot offer you a refund or exchange.

Eligibility:
To be eligible for a return, your item must meet the following criteria:

  • Unused: The product should be unused and in the same condition that you received it.
  • Original Packaging: It must be returned in its original packaging.

Required Documentation:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

2. Partial Refunds (If Applicable)

In certain situations, only partial refunds are granted (if applicable):

  • Non-Original Condition: Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Late Returns: Any item returned more than 14 days after delivery.

3. Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email about the receipt of your returned item.
We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

4. Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet, please follow these steps:

  1. Check Your Bank Account: Ensure the refund has not been processed by your bank.
  2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  3. Reach Out to Your Bank: There is often some processing time before a refund is posted.

If you’ve completed all these steps and still have not received your refund, please contact us at contact@flagnationusa.com.

5. Sale Items (If Applicable)

Only regular-priced items are eligible for refunds.
Unfortunately, sale items cannot be refunded. This includes:

  • Storewide sales
  • Clearance sales
  • Store closing sales

6. Exchanges (If Applicable)

We replace items only if they are defective or damaged. If you need to exchange an item for the same item, please follow these steps:

  1. Email Us: Contact us at contact@flagnationusa.com to notify us of the issue.
  2. Return the Item: Send your item to the address provided in our response.

7. Shipping

Returning Your Product:
To return your product, please mail it to the address provided by our email support team after you contact us.

Shipping Costs:

  • Responsibility: You are responsible for paying your own shipping costs for returning your item.
  • Non-Refundable: Shipping costs are non-refundable.
  • Refund Deduction: If you receive a refund, the cost of return shipping will be deducted from your refund.

Shipping Time:
Depending on your location, the time it may take for your exchanged product to reach you may vary.

Shipping Insurance:
If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
Note: We do not guarantee that we will receive your returned item.

Contact Information:
If you have any questions about our Returns Policy, please contact us at:
📧 contact@flagnationusa.com